FAQs - Frequently Asked Questions

1. Do you transport part loads to and from Spain?
2. Do I have to do my own packing or doyou offer this service?
3. How much notice do I need to give you to book in my removal?
4. How long does it take for my goods to arrive at the destination?
5. Do you have insurance to cover my goods whilst in transit?
6. Do you transport specialist items?
7. Do you provide me with the list of the items you have collected?
8. How do you work out your quotes?
9. Do you have storage facilities to hold my furniture?
10. How does the removals process work?
11. What if I live on a busy road and lorries can't park in daytime?
12. What if I need to arrange my removal over a weekend?

1. Do you transport part loads to and from Spain?
Yes. We can accommodate anything from a single box to a full house removal. Please contact us for a no-obligation quote.

2. Do I have to do my own packing or do you offer this service?
If you have suitable packing boxes or containers you can of course pack your own goods. We do however offer a full packing service to all clients. This means we come to you on the day of collection with all the boxes and wrapping materials. We only charge for the cost of the materials used. Furniture items are always fully export wrapped at no extra charge. If you are packing the goods yourself you precautions MUST be taken to ensure all breakables are packed correctly. If in doubt, please ask a member of our staff to check the items you have packed.

3. How much notice do I need to give you to book in my removal?
As much notice as possible is preferable. However we will always seek to accommodate a pick up at short notice if at all possible. Most customers tend to give at least a months notice.

4. How long does it take for my goods to arrive at the destination?
We have 1-2 shipments leaving the UK each month for European Removals. Therefore we can normally achieve fast delivery to your address. When making contact with us, you will always be asked when you are looking to receive your goods. At this stage we will work with you to ensure that these dates can be achieved.

5. Do you have insurance to cover my goods whilst in transit?
We have full goods in transit insurance cover. Please read our Terms and Conditions (WHICH WE WILL PROVIDE/LINK?) for full information. Part loads are usually covered up to £15000 and full loads up to £45000. When can extend cover upon request, so please state this at the time of making a booking should you feel the cover needs to be increased.

6. Do you transport specialist items?
Yes, we can transport large items such as pianos, jet skis and other motorised vehicles.We also transport cars and motorbikes. In most cases we prefer you to deliver and collect cars from our premises. Please contact us for full details. Please note that we require a copy of your Vehicle Registration document and a letter of authorisation from the owner of the vehicle prior to any shipment being made.

7. Do you provide me with the list of the items you have collected?
Yes, a full written inventory is supplied to you upon collection for you to sign off at both collection and delivery. Please therefore make sure that someone is available to sign for your goods.

8. How do you work out your quotes?
We normally charge per cubic meter. This rate varies depending on the collection and delivery address. We may charge extra if you require us tranship the load onto a smaller vehicle to access your property. The shipment of one-off items such as pianos can also be charged separately if they require specialist handling.

9. Do you have storage facilities to hold my furniture?
Yes, our storage warehouse is located in Essex. There we have full containerised storage which is available for rent. We can provide short or long time storage for you at very competitive prices. Please click here for further details on our storage facilities. Should you need to find storage near to your destination anywhere in Europe, please ask for details. We have access to storage facilities which can be organised direct with AJC Transport.

10. How does the removals process work?
Firstly you need to contact us so that we can give you a quotation. We work from a list to assess the volume.

When you have decided to move with AJC Transport, we shall need to arrange a day to collect your effects, which will then, if necessary, be fully export wrapped, then numbered and inventoried. We will contact you and arrange delivery prior to the goods leaving the country.

If you cannot receive within 2 weeks, additional storage can be provided. Once at your premises, we position your effects where required and unwrap furniture.

11. What if I live on a busy road and lorries can't park in daytime?
Please contact the local police to see if arrangements can be made to erect cones or close off the road. We will endeavour to accommodate you and if necessary we may be able to arrange collection/delivery at a time when the road is quieter.

12. What if I need to arrange my removal over a weekend?
We can normally arrange a weekend removal if required, however there may be an additional charge made to cover staff overtime.